ENHANCING SOFT SKILLS (EI) IN LEADERSHIP AND MANAGEMENT

Abstract

In today's rapidly changing environment, leadership and management effectiveness are no longer solely dependent on technical skills and knowledge. Emotional Intelligence (EI), which encompasses the ability to recognize, understand, and manage one's own emotions as well as the emotions of others, has emerged as a critical factor in successful leadership. This article explores the significance of EI in leadership and management, emphasizing how it enhances interpersonal relationships, communication, decision-making, and conflict resolution within organizations. By examining key elements of EI such as self-awareness, empathy, emotional regulation, and social skills, the article demonstrates how these competencies foster a positive work environment, improve employee engagement, and contribute to organizational success. Additionally, the article highlights the role of EI in navigating complex managerial challenges, including change management and team dynamics, and discusses its growing importance in contemporary leadership development programs. Ultimately, the article argues that leaders with high emotional intelligence are better equipped to inspire trust, drive performance, and cultivate resilient, collaborative teams.