THE ROLE OF INFORMATION TECHNOLOGIES IN THE DEVELOPMENT OF EMOTIONAL INTELLIGENCE IN THE LEARNING PROCESS

Abstract

This article analyzes the role and significance of information technologies in the development of emotional intelligence during the educational process. It highlights how the use of digital platforms, artificial intelligence, multimedia tools, and interactive technologies in education can help learners recognize and regulate their emotions, develop empathy, and establish effective communication. The article also examines the impact of information technologies on the key components of emotional intelligence and provides practical recommendations for their enhancement.

Furthermore, the study presents a comprehensive overview of the role of information technologies in fostering emotional intelligence in educational settings. The main components of emotional intelligence—self-awareness, emotional regulation, empathy, motivation, and social skills—are analyzed in close connection with the modern digital learning environment. The article also discusses the psychological challenges that may arise when emotional intelligence is insufficiently developed, including stress, emotional tension, communication difficulties, and barriers to academic performance.

In addition, the paper describes digital pedagogical technologies, interactive training methods, and reflective practices that contribute to the development of emotional intelligence. Effective approaches aimed at improving teachers’ emotional competencies are also presented, emphasizing their importance in creating a supportive and emotionally responsive educational environment.

Keywords

emotional intelligence, information technologies, digital education, artificial intelligence, empathy, communicative competence, multimedia tools, interactive learning, educational process, digital pedagogy.